Legal terms for your Hyderabad move

About these terms

Singhania Packers and Movers — registered as per GST regulations — operates across 25+ Hyderabad localities from Hitech City to Hayathnagar. These terms govern your relocation agreement with us. This page is written in plain language so Hyderabad locals understand exactly what they're agreeing to before booking our crew.

Service scope and limitations

What we cover

We provide packing, loading, transport, unloading, and unpacking services for household goods, office items, and commercial stock within Hyderabad and across India. Our IT corridor specialists handle moves from Hitech City, Cyber Towers, and Mindspace regularly. We also manage full-building relocations in Madhapur, Gachibowli, and Jubilee Hills where we know society rules, parking restrictions, and lift timings.

• Intra-city moves across all 25+ Hyderabad localities
• Interstate and national relocation services
• Corporate office and data-center relocations
• Special handling for antiques, electronics, and heavy machinery
• Storage solutions in Hyderabad for 7 days to 12 months

What we do NOT cover

Our team is not responsible for damage caused by acts of God (floods, earthquakes), war, civil unrest, or events beyond reasonable control. We do not transport hazardous goods, firearms, explosives, or items prohibited under Indian law. Perishable goods, plants, and pets require separate arrangement. If your items are packed by you (not our crew), we accept no liability for breakage or loss during transport.

Liability and damage claims

Standard carrier liability

Under Indian carriage law and our registration, our team' liability is limited to ₹50 per kilogram of goods lost or damaged, unless you opt for Declared Value Coverage.Many Hyderabad customers moving from Banjara Hills or Kondapur upgrade to declared value for peace of mind on high-value items.

Declared Value Coverage

You can declare the full value of your goods at the time of quotation. Singhania will calculate an additional premium (typically ₹2–₹5 per ₹1,000 of declared value). This insurance-backed coverage protects your relocation comprehensively. Our teams in Begumpet and Kukatpally always recommend this for customers with electronics, jewelry, or antiques.

Claim procedure

If damage or loss occurs, you must notify Singhania within 48 hours of delivery with photo evidence and the itemized inventory list signed at pickup. Claims filed after 7 days are not entertained. Our process ensures you receive settlement within 7 days of approved claim submission, per Indian goods transport norms.

Pricing, estimates, and payment terms

How quotation works

Our local crew provides on-site or virtual surveys for customers in Manikonda, Miyapur, and across Hyderabad to assess volume, floor levels, and distance. Quotations are valid for 15 days. Any change in pickup/delivery date, destination, or goods volume voids the original quote. Final charges depend on actual weight/volume at pickup.

Payment schedule

For moves within Hyderabad (e.g. Madhapur to Banjara Hills), we typically request 50% advance at booking and 50% on job completion or before unloading. For interstate moves, 40% advance, 40% before loading, and 20% on delivery is standard. Cash, bank transfer, and online payment are accepted. GST is applicable to all relocation invoices at current applicable rates.

Cancellation and refund policy

Cancellations made 10+ days before the move date are refunded in full, minus 5% administrative fee. Cancellations within 10 days forfeit 50% of the advance amount. Cancellations within 3 days of the move are non-refundable. Force majeure events (lockdown, natural disaster) may be subject to alternate dates at no extra cost.

Customer responsibilities

What you must disclose

You must inform Singhania of any items requiring special handling (fragile, valuable, hazardous). You must also disclose building restrictions: lift size in Hitech City society, parking charges in Jubilee Hills, or demolition restrictions in old Hyderabad layouts like Begumpet. Failure to disclose voids liability for damage caused by these factors.

Goods verification

Our crew will list all items on the inventory checklist at pickup. You must sign and retain a copy. Any goods not listed on this checklist — including those packed separately or added later — are not covered by our liability or insurance. This is especially important for customers moving from multi-story apartments in Gachibowli or Kondapur.

Insurance and compliance

GST and statutory compliance

We operate under valid GST Registration. All invoices include GST at applicable rates. We comply with the Motor Vehicles Act, 1988, and Transport Commissioner regulations of Telangana.

Data protection

Any personal information shared during the quotation or booking process is used solely for relocation coordination. We do not sell customer data to third parties. Contact details are retained for 8+ years for warranty and follow-up purposes only, per Indian privacy norms.

Dispute resolution and jurisdiction

Jurisdiction

All disputes arising from us' services shall be governed by the laws of Telangana and subject to the exclusive jurisdiction of courts in Hyderabad. This includes commercial disputes, liability claims, and contractual disagreements.

Grievance redressal

For complaints, contact Singhania at +91 8885544436 (Telugu and English support, Monday–Saturday, 9 AM–6 PM IST). Written complaints may be sent to our registered office in Hyderabad. A dedicated grievance officer will respond within 5 business days. Unresolved complaints may be filed under the Consumer Protection Act, 2019 with your district consumer court.

Third-party services

Our team may engage subcontractors for transport, storage, or specialized handling in remote Hyderabad localities or interstate routes. The main company remains liable for their performance. Any external storage facility used meets Indian warehouse standards and includes security, fire prevention, and pest control.

Amendments to these terms

Our team reserves the right to update these terms periodically to reflect changes in Indian law or GST rates. Updated terms will be posted on our website. Your continued booking after notice of change constitutes acceptance of new terms.

For local Hyderabad moves from Hitech City to Hayathnagar, or any clarification on these terms, call us at +91 8885544436.