Quick answer

Moving in this city with Singhania Packers and Movers: itemised quote after survey, GST invoice, and packing grade you actually asked for. Phone-only 2BHK rates are unreliable. +91 8885544436.

Local vs intercity priced separately after inventory
Crew IDs for gated societies on request
Pay against the company GST invoice, not a personal UPI
Free survey: +91 8885544436

Last updated: 5 Sep 2026

Terms & Conditions

Singhania Packers and Movers has been moving Hyderabad families since 2018—from Hitech City to Hayathnagar, Madhapur to Miyapur—with complete transparency. We're IBA-Approved and operate under Indian consumer protection law. These Terms & Conditions outline your rights, our obligations, insurance coverage, payment terms, and dispute resolution so every move—whether a 1 BHK in Kukatpally or a 4 BHK in Banjara Hills—is crystal clear before the truck arrives.

Hyderabad locals know that a moving company's T&Cs matter most when something goes wrong. Our terms protect both you and our crew: we define liability limits (insurance-backed), payment schedules, cancellation windows, and what happens if delivery is delayed or goods are damaged. We handle GST compliance under ITA 2012, honour all municipal lift restrictions in Jubilee Hills and Begumpet societies, and provide written quotations with no hidden charges. Your goods are insured from pickup at your Gachibowli address to delivery at Kondapur—claims processed within 14 days if properly documented.

Read below for specifics on booking terms, payment milestones, storage rules, and claim procedures. Questions? Call our team at +91 88855 44436 (Telugu/English support, 8am–8pm daily). We believe clear terms build trust—that's the Singhania difference.

Terms & Conditions

Last updated: 30 May 2026

These Terms & Conditions ("Terms") govern your use of services provided by Singhania Packers and Movers ("Company", "we", "us"). By booking our services, accessing our website, or engaging with us in any capacity, you ("Customer", "you") agree to be bound by these Terms.

1. Acceptance of Terms

By placing an order, accepting a quote, or making any payment to our team, you confirm that you have read, understood, and agree to these Terms. If you do not agree, please do not use our services.

2. Service Description

We provide relocation, packing, transport, storage, and logistics services to residential and commercial customers across India. Specific service scope, timeline, and pricing are detailed in the individual quote, work order, or agreement signed with each customer.

3. Quotes & Bookings

Quotes are valid for 7 days from the date of issue unless otherwise specified
Final pricing is confirmed after physical pre-move survey and inventory check
Bookings are confirmed only on receipt of advance payment (typically 30% of estimated total)
Customer must provide accurate inventory, pickup address, delivery address, and access details

4. Customer Obligations

You agree to:

Provide accurate information about goods, addresses, and any special handling requirements
Ensure goods are ready for packing/loading at the scheduled time
Declare any hazardous, valuable, or restricted items (jewelry, cash, weapons, lithium batteries, etc.) — these may not be accepted for transit
Be present (or designate a representative) at pickup and delivery
Inspect goods at delivery and report visible damage in writing within 24 hours
Make timely payments as per the agreed payment schedule

5. Pricing & Payment

All prices are inclusive of applicable GST (currently 18%)
Toll taxes, parking fees, and inter-state permits are billed separately at actuals with receipts
Advance payment: 30% on booking confirmation
Balance payment: 100% on delivery, before unloading
Accepted payment modes: UPI, bank transfer, credit/debit card, cash (under ₹2 lakhs per legal limit)
Late payment beyond 15 days attracts interest at 18% per annum

6. Cancellation

Cancellation 48+ hours before scheduled move: full refund minus 5% processing fee
Cancellation 24-48 hours before: 50% refund
Cancellation less than 24 hours: no refund (advance forfeited)
Date rescheduling: free if requested 48+ hours in advance, ₹2,000 charge if less

7. Insurance & Liability

All shipments include comprehensive transit insurance at 3% of declared value (₹3 lakhs default for household items, ₹2 lakh for high-value cargo). Our liability for damage, loss, or delay is limited to the insured value of the affected items. Pre-existing damage, manufacturing defects, and consequential losses (business interruption, emotional distress) are excluded.

8. Excluded Items

We do not transport: cash, jewelry, important documents (passports, share certificates), pets, livestock, hazardous chemicals, weapons, ammunition, perishable food (beyond 24-hour transit), lithium-battery devices over 100Wh without prior declaration, and any items prohibited under Indian law.

9. Delays & Force Majeure

Our team is not liable for delays caused by force majeure events including natural disasters, accidents, road blockages, political disturbances, government regulations, vehicle breakdowns despite reasonable maintenance, or any cause beyond our reasonable control.

10. Claims Process

Damage or loss must be reported within 24 hours of delivery in writing (email to info@singhaniapackers.in)
Submit: photos of damage, item inventory, original invoice, and damage description
Claim assessment within 48 hours
Settlement within 7 days of acceptance
Disputed claims escalate to Grievance Officer

11. Intellectual Property

All content on our website (logo, text, images, brand name) is the property of our team and protected under Indian copyright law. Unauthorized reproduction is prohibited.

12. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in the city where we are registered, unless mandated otherwise by Consumer Protection Act 2019.

13. Dispute Resolution

We encourage amicable resolution. If a dispute arises:

Step 1: Contact our Customer Support at +91 88855 44436
Step 2: Escalate to Grievance Officer at info@singhaniapackers.in
Step 3: Mediation through the consumer forum or arbitration under Indian Arbitration & Conciliation Act, 1996

14. Changes to Terms

Our team reserves the right to modify these Terms. Continued use of our services after modification constitutes acceptance of revised Terms.

15. Contact

Email: info@singhaniapackers.in
Phone: +91 88855 44436
Address: Plot No 35, Ground Floor, Shri Radhe Society, Qutbullapur, Jeedimetla, Hyderabad, Medchal-Malkajgiri, Telangana 500055

Our services

House shifting1–4 BHK, local & intercity

Office relocationWeekend & night moves, minimal downtime

Car & bike transportCovered carrier, GPS-tracked

Storage & warehouseDaily or monthly, racked and dry

Packing onlyMaterials and labour, you arrange transport

Goods transportPart load and full load

How your move works

1Free surveyVideo call or on-site, same day

2Fixed quoteItemised, GST-inclusive, in 5 minutes

3Pack & moveInsured transit, WhatsApp updates

4UnpackPlaced room-wise, waste cleared

Areas we cover

Door-to-door pickup and delivery across Hyderabad — every locality, every pincode. Same-day local moves; intercity transit typically takes 1–4 days.

Residential — apartments, builder floors, villas, gated societies
Commercial — offices, retail, IT parks, warehouses and godowns
Special access — high-rise buildings, narrow lanes, low-floor pickups

Frequently Asked Questions

What is our IBA registration and GST number?

Our GST registration covers all interstate and intrastate moves within Hyderabad and Telangana. GST is charged at 18% on total invoice value (packing, labour, transport combined). Proof of GST registration is issued on every quotation and invoice.

What are the payment terms and cancellation policy for a move?

We require 20% advance booking deposit to confirm your moving date. Remaining 80% is due on delivery completion. If you cancel within 7 days of booking, 50% of advance is refunded; cancellation within 3 days forfeits the full 20%. No-show penalty applies if you miss your scheduled moving date. Custom cancellation terms can be negotiated for relocations over ₹50,000—contact us at +91 88855 44436.

What are the liability limits and insurance coverage for goods in transit?

All goods are covered under our IBA-compliant transit insurance at 3% of declared value per consignment. Standard coverage pays 3% of declared value (minimum ₹500) if goods are damaged or lost. Optional extended coverage (₹2,500–₹5,000 extra) raises the payout to 3% of declared value with a faster, 7-day claim settlement. Damage claims must be reported within 48 hours with photographs and supporting documents.

How long do I have to report damage and file an insurance claim?

Damage or loss must be reported within 48 hours of delivery—photograph the goods and damaged packaging on receipt. Written claim forms (provided by our Hyderabad office) must be submitted within 14 days with photographs, invoice, and packing list. Our claims team processes valid claims within 14 calendar days and issues payment directly to your bank account or via cheque as per your choice.

Do tolls, parking, and GST come included in the moving quote?

Our quotes include packing materials, labour, vehicle hire, and GST at 18%. Tolls, parking fees (₹200–₹500 per location in Hitech City or Begumpet), and one-time society unloading charges (₹500–₹1,500 depending on building lifts and access) are listed separately. Final invoice clarity: all extra charges are itemized before the truck leaves your old address, no surprises at delivery.

Do you provide storage if my new home is not ready on moving day?

Yes, we offer secure, humidity-controlled storage at our Kukatpally facility for ₹500–₹1,200 per cubic metre per month, with no minimum lock-in. Goods stored for up to 30 days retain transit insurance cover. Beyond 30 days, storage extension requires written approval. Our crew can unload at the storage facility or directly into your new Madhapur apartment—your choice—at no extra charge.

Which Hyderabad localities and pincodes do you cover for moves?

Singhania serves all 25+ major Hyderabad localities: Hitech City, Madhapur, Gachibowli, Banjara Hills, Jubilee Hills, Kondapur, Begumpet, Kukatpally, Manikonda, Miyapur, and surrounding areas (pincodes 500001–500090). We also handle interstate moves to Bangalore, Chennai, and Pune. Confirm your pincode coverage free of cost—call +91 88855 44436 with your address for an instant estimate.

What happens if my move is delayed or the truck doesn't arrive on time?

Delivery delays due to vehicle breakdowns, traffic, or bad weather are communicated within 24 hours. If delay exceeds 3 working days due to our fault (maintenance or crew absence), you receive ₹500 per day compensation up to ₹5,000 (non-insurance claim). All delays are documented in a delay report and settlement issued within 7 days. Force majeure (floods, strikes, fuel shortage) are excluded under these terms.