Cancellation refunds
| Notice given before move date | Refund of advance paid |
|---|---|
| 7+ days | 100% refund |
| 2 – 7 days | Full refund minus ₹500 administrative fee |
| 24 – 48 hours | Refund minus ₹2,000 or 15% of quote (whichever higher) |
| Under 24 hours | Refund minus ₹2,000 or 25% of quote (whichever higher) |
| Move-day no-show | Advance forfeited; balance not charged |
Force-majeure cancellations
Singhania processes full refunds (no admin fee) for cancellations caused by: medical emergency (doctor's note required), bereavement, natural disaster in origin or destination city, or government-imposed lockdown. Email supporting documents to info@reloadhub.com within 7 days of cancellation.
Partial-service refunds
If Singhania fails to provide a contracted service (e.g., promised but not delivered unpacking), the proportional charge is refunded within 7 working days of the move-completion report.
Damage settlement
Damage claims are settled per the IBA bill-for-claim process. Insured items are settled at declared value; non-insured items receive workshop-grade repair or partial compensation per IBA guidelines. Settlement timeline: 7 working days from claim approval.
Refund processing time
Approved refunds are processed via NEFT to the original payment account within 7 working days of approval. UPI refunds typically reflect within 24-48 hours. For card payments, 3-7 working days depending on the card issuer.
How to request a refund
Call +91 9911076600 or email info@reloadhub.com with your booking ID, reason for cancellation/refund, and (where relevant) supporting documents. Your Singhania coordinator will confirm the refund amount and timeline within 24 hours.
Disputes
If you disagree with a refund decision, write to Singhania grievance redressal at info@reloadhub.com. Disputes are subject to the jurisdiction of courts in Hyderabad.
FAQs
Who is the data controller for personal information collected by Singhania?
Singhania Packers and Movers is the data controller. We collect minimum necessary information (name, contact, addresses, move details) solely for fulfilling your move request and customer support. We do not sell or share your data with unrelated third parties.
What is Singhania's cancellation policy?
Cancellations made 48+ hours before move date: full refund minus a ₹500 administrative fee. Cancellations within 48 hours: ₹2,000 or 25% of the quote (whichever is higher) is retained to cover crew booking and material allocation. Force-majeure cancellations (medical emergency, natural disaster) are processed at full refund on submission of supporting documents.
Which jurisdiction governs disputes?
All disputes arising out of services provided by Singhania Packers and Movers are subject to the exclusive jurisdiction of courts in Hyderabad, India. Indian law applies.