Quick answer

Moving in this city with Singhania Packers and Movers: itemised quote after survey, GST invoice, and packing grade you actually asked for. Phone-only 2BHK rates are unreliable. +91 8885544436.

Local vs intercity priced separately after inventory
Crew IDs for gated societies on request
Pay against the company GST invoice, not a personal UPI
Free survey: +91 8885544436

Last updated: 13 Jul 2026

Refund Policy

Singhania Packers and Movers has served Hyderabad families since 2018 across 25+ localities — from Hitech City to Banjara Hills — and built trust through transparent, plain-language policies. Our refund policy is designed to protect you while respecting our local crew's time and logistics commitments across the IT corridor and beyond.

As an IBA-approved mover, we operate under Indian consumer protection law and GST compliance. Whether you're moving from Madhapur to Kondapur or need storage in Jubilee Hills, your money and peace of mind are protected. We spell out cancellation timelines, refund windows, and dispute escalation so there are no surprises — just the local expertise Hyderabad locals have relied on for 8+ years.

Read the full policy below. Have questions? Call +91 88855 44436 to speak with our Telugu or English-speaking team, or request a free quote.

Refund Policy

Last updated: 30 May 2026

At Singhania Packers and Movers, we strive to deliver excellent service. However, we understand that plans change. This Refund Policy outlines the circumstances under which refunds are processed.

1. Cancellation Refunds

Cancellation Time	Refund Amount	Processing Fee
More than 48 hours before scheduled move	95% refund	5% processing fee
24-48 hours before scheduled move	50% refund	50% non-refundable
Less than 24 hours before scheduled move	No refund	Advance forfeited
After service has commenced	No refund	Full payment due

2. Service Quality Refunds

If you are dissatisfied with our service quality, you may file a refund request within 7 days of service completion. Refund eligibility is determined based on:

Documented evidence of service failure (photos, written complaints, timestamps)
Severity of the issue relative to the booked service scope
Whether the issue was reported and addressed during the move

3. Damaged or Lost Goods Compensation

Claims procedure:

Report damage within 24 hours of delivery (email info@singhaniapackers.in)
Submit photos, original invoice, and inventory list within 7 days
Claim assessment within 48 hours
Settlement within 7 days of claim acceptance

4. Refund Processing Timeline

Approved refunds are processed within 7-10 business days
UPI/bank transfers: 3-5 business days to reflect in your account
Credit card refunds: 7-10 business days (depending on issuing bank)
Cash payments: bank transfer or cheque issued, 5-7 business days

5. Non-Refundable Charges

The following are non-refundable under any circumstances:

Pre-survey charges (if customer cancels after survey is completed)
Packing material charges (if materials have been delivered to pickup location)
Government taxes (GST), toll fees, and statutory levies already paid on customer's behalf
Third-party charges (customs, port handling for international moves)

6. How to Request a Refund

Email info@singhaniapackers.in with subject "Refund Request — [Your Booking ID]"
Include: booking confirmation, payment receipt, reason for refund request, bank details
Our team reviews within 48 hours and confirms refund status
Approved refunds processed within 7-10 business days
You'll receive email confirmation once refund is initiated

7. Grievance Escalation

If your refund request is denied or delayed beyond stated timelines, escalate to our Grievance Officer at info@singhaniapackers.in. Per the Consumer Protection Act 2019, all complaints are resolved within 7 days.

8. Contact Us

Refund queries: info@singhaniapackers.in
Customer Support: +91 88855 44436
Office: Plot No 35, Ground Floor, Shri Radhe Society, Qutbullapur, Jeedimetla, Hyderabad, Medchal-Malkajgiri, Telangana 500055

Our services

House shifting1–4 BHK, local & intercity

Office relocationWeekend & night moves, minimal downtime

Car & bike transportCovered carrier, GPS-tracked

Storage & warehouseDaily or monthly, racked and dry

Packing onlyMaterials and labour, you arrange transport

Goods transportPart load and full load

How your move works

1Free surveyVideo call or on-site, same day

2Fixed quoteItemised, GST-inclusive, in 5 minutes

3Pack & moveInsured transit, WhatsApp updates

4UnpackPlaced room-wise, waste cleared

Areas we cover

Door-to-door pickup and delivery across Hyderabad — every locality, every pincode. Same-day local moves; intercity transit typically takes 1–4 days.

Residential — apartments, builder floors, villas, gated societies
Commercial — offices, retail, IT parks, warehouses and godowns
Special access — high-rise buildings, narrow lanes, low-floor pickups

Frequently Asked Questions

Can I cancel my booking and get a full refund?

Yes. Cancellations made 14 or more days before your move date receive 100% refund of your advance payment. Cancellations 7–13 days prior receive 75% refund; less than 7 days receive 50% refund. GST is refunded proportionally. Admin fees of ₹500 apply for all cancellations. Contact us at +91 88855 44436 to process.

What if I need to postpone my move, not cancel?

Postponement (rescheduling to a later date) is free if requested 14+ days before your original move. Within 14 days, a ₹1,000 rescheduling fee applies to cover crew and vehicle adjustment costs. Your advance payment is held as a credit toward the new date. No refund is issued for postponement.

Are GST and tolls already included in your quote?

Our quote includes GST (18% under ITC exemption for goods transport). Tolls, parking permits, and society charges vary by route (e.g. Gachibowli to Begumpet) and are quoted separately. If tolls exceed ₹2,000, we share the actual receipt for transparency. No hidden charges — every item is listed in writing.

What happens if goods are damaged during transit?

Damage claims must be filed within 5 minutes of delivery with photos.Claims are settled within 7 days of approval. We've served 25+ Hyderabad localities with zero-complaint local crews since 2018.

Do you offer a refund if the move takes longer than quoted?

Moves are quoted with a 1-day buffer. Delays beyond 2 days due to our crew's fault entitle you to ₹500/day refund, capped at 10% of total move cost. Weather, traffic, or society restrictions beyond our control are excluded. We notify you of delays 24 hours in advance — transparency is our policy.

How do I dispute a charge or claim a refund?

Contact our customer service at +91 88855 44436 (Monday–Saturday, 9 AM–6 PM IST) with your booking ID. Submit disputes in writing within 30 days of the move. ensures your complaint is escalated to third-party arbitration if unresolved in 15 days. No cost to you.

Is my advance payment held in a trust account?

Yes. All advance payments (typically ₹5,000–₹10,000 depending on move size) are held separately and not mixed with operational funds. GST invoices are issued immediately. Refunds are processed to your original payment method within 7–10 business days of approval. Bank charges, if any, are borne by you.

What's your dispute resolution process under Indian law?

we operate under Consumer Protection Act, 2019, and IPC clauses for goods transport. Unresolved complaints are escalated to the District Consumer Redressal Commission (Hyderabad, Telangana). Our IBA approval ensures compliance. Jurisdiction is Hyderabad, Telangana. Written complaint resolution timeline is 30–45 days.