Privacy Policy
Last updated: 30 May 2026
Singhania Packers and Movers ("we", "us", "our") is committed to protecting the privacy and personal data of our customers, visitors, and partners. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology Act, 2000, and applicable rules.
1. Information We Collect
We collect the following categories of personal information:
- Identity data — full name, date of birth (where required for ID verification)
- Contact data — phone number, email address, residential address, pickup and delivery addresses
- Transaction data — service booking details, payment records, invoice copies
- Technical data — IP address, browser type, device information, cookies, session logs
- Marketing preferences — your consent to receive promotional communications
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide and manage moving, transport, and relocation services
- To process payments and issue invoices in compliance with GST regulations
- To communicate booking confirmations, shipment tracking updates, and service notifications
- To respond to your queries, complaints, and feedback
- To improve our services through analytics and customer research
- To comply with legal obligations, court orders, and regulatory requirements
- To send marketing communications (only with your explicit consent — you can opt out anytime)
3. Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share data only with:
- Service partners — packers, drivers, customs agents, and insurance providers strictly for service delivery
- Payment processors — Razorpay, PayU, or bank gateways for secure transaction processing
- Government authorities — when required by law, court order, or for tax compliance
- Legal advisors — for dispute resolution and compliance audits
4. Data Storage & Security
Your data is stored on secure servers in India with industry-standard encryption (TLS 1.3 in transit, AES-256 at rest). We implement multi-factor authentication, regular security audits, and access controls limited to authorized staff. Despite our best efforts, no online platform can guarantee absolute security; we therefore recommend you maintain confidentiality of any account passwords.
5. Data Retention
We retain personal information only as long as necessary for the purposes stated in this policy or to comply with legal obligations (typically 7 years for financial records per GST law). After this period, data is securely deleted or anonymized.
6. Your Rights Under DPDP Act 2023
You have the following rights regarding your personal data:
- Right to access — request a copy of your personal data we hold
- Right to correction — request rectification of inaccurate data
- Right to erasure — request deletion of your data (subject to legal retention requirements)
- Right to withdraw consent — withdraw marketing or data-processing consent anytime
- Right to grievance redressal — escalate complaints to our Grievance Officer
7. Cookies & Tracking
Our website uses cookies to remember your preferences, analyze traffic, and improve user experience. You can disable cookies in your browser settings, though some features may not function correctly. We use Google Analytics for traffic insights (anonymized IP).
8. Children's Privacy
Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from minors. If we learn we have collected data from a minor without parental consent, we will delete it immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Material updates will be notified via email or website banner at least 30 days before taking effect.
10. Grievance Officer
As required by the Information Technology Act 2000 and DPDP Act 2023, we have appointed a Grievance Officer:
- Designation: Grievance Officer, Singhania Packers and Movers
- Email: sales@singhaniapackers.in
- Phone: +91 88855 44436
- Address: Plot No 35, Ground Floor, Shri Radhe Society, Qutbullapur, Jeedimetla, Hyderabad, Medchal-Malkajgiri, Telangana 500055
- Response time: Within 15 days of receipt of complaint (per CPA 2019)
FAQs
What personal information does Singhania Packers collect during a booking?
We collect your name, phone number, current and new address (with pincode), email, move date, inventory details, and payment information (bank/card data via secure gateway). All information is encrypted and stored in our IBA-compliant database. We never share this with third parties unless required by Indian tax or legal authorities.
How do you protect my data and payment information?
All customer data is stored on secure, encrypted servers. Payment transactions use SSL encryption and RBI-approved gateways. Your GST/tax documents are stored separately under Indian compliance rules. We employ password-protected access, regular security audits, and staff confidentiality agreements. Data is retained for 7 years per Indian business law.
Will Singhania Packers share my contact details with other companies?
No. Your personal and moving details are strictly confidential. We do not sell, rent, or share your information with non-IBA movers, online aggregators, real estate agents, or marketing firms. We only disclose data when legally required by Indian authorities, with written notice to you where possible.
Do you comply with India's GST and tax documentation laws?
Yes. Singhania Packers is a GST-registered business (GSTIN provided on invoices). All quotes, invoices, and moving documents comply with Indian tax laws. Your moving invoice is issued as per GST standards. We maintain 7-year record retention per Indian business law requirements.
Can I request a copy of my personal data or ask for deletion?
Yes. Under Indian data protection principles, you can request a copy of your stored data or ask for deletion after 7 years (our legal retention period). Contact us at +91 88855 44436 or email with your booking reference. We will respond within 30 days as per Indian compliance guidelines.
Who can I contact if I have privacy concerns about my move?
Contact Singhania Packers directly at +91 88855 44436 (9 AM–7 PM, Monday–Sunday). Our Hyderabad team (Telugu and English support) will address your concern within 48 hours. For formal complaints, write to our registered office with your booking ID and issue details.